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Terms of Service

Last updated: August 24, 2026

These Terms of Service (“Terms”) govern your use of Voxell’s services — Forge, Voxell Answers, and Voxell Spaces — operated by Voxell AI, Inc. (“Voxell,” “we,” “us”). By creating an account or using the API, you agree to these Terms.

1. Service Description

Voxell provides three related services. Forge is a GPU-accelerated text embedding API: we provide vector embeddings for your text data via a REST API, with multiple model tiers (Turbo, Pro, Ultra) billed on token usage. Voxell Answers is a retrieval and question-answering service built on Forge embeddings: you ingest a corpus of documents and receive cited answers to questions about them. Voxell Spaces is a hosted, shareable interface for a corpus you publish so others can query it.

2. Account and API Keys

You must provide a valid email address and password to create an account. You are responsible for maintaining the confidentiality of your API keys. Notify us immediately at [email protected] if you believe your keys have been compromised. We reserve the right to revoke keys associated with abuse.

3. Acceptable Use

You agree not to:

  • Exceed rate limits or attempt to circumvent them.
  • Use the service for any unlawful purpose.
  • Reverse-engineer, decompile, or attempt to extract the underlying models.
  • Resell API access without prior written agreement.
  • Submit content that violates applicable laws or third-party rights.

4. Billing and Payment

Usage is metered by token volume and billed through Stripe. Some capabilities are provided free of charge and are not metered; where that is the case it is stated on our pricing page, and we may change what is included with 30 days notice. Paid subscriptions are billed monthly based on actual usage. Prices are published on our website and may change with 30 days notice. Unpaid accounts may be suspended.

5. SMS Alert Notifications

If you are an authorized platform operator, you may receive automated SMS alerts about infrastructure events (outages, performance degradation, error rate breaches). These messages are sent to internal operations staff only and are not marketing communications. Message and data rates may apply. You can opt out at any time by contacting [email protected].

6. Data and Privacy

For Forge: your input text is processed for embedding generation and is not stored after the job completes. Embedded vectors are returned to you and not retained.

For Answers and Spaces: the documents you ingest (your corpus) are stored so they can be retrieved and queried, and are not used to train any model. A corpus persists for as long as its Space or Answers account is active. On the free tier, a corpus with no activity for 90 days is considered dormant and is cleared, with an email warning first; any activity resets the clock. Upgrading to a paid plan ends this ephemerality — your corpus, Spaces, and settings carry over unchanged.

Usage metadata (request counts, token volumes, timestamps) is retained for billing across all services. See our Privacy Policy and Security page for full detail.

7. Service Availability

We target high availability but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible. We are not liable for downtime, data loss, or service interruptions.

8. Intellectual Property

You retain all rights to your input data and the resulting embeddings. We retain all rights to the Forge platform, APIs, models, and documentation. Nothing in these Terms transfers ownership of intellectual property.

9. Limitation of Liability

To the maximum extent permitted by law, Voxell AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly. Our total liability for any claim arising from these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Termination

Either party may terminate at any time. You may delete your account via the dashboard or by emailing [email protected]. We may suspend or terminate accounts that violate these Terms. Upon termination, your API keys are revoked and access ceases immediately; you have 90 days to request an export of your corpus and account data before it’s deleted — email [email protected]. If you need continuity that doesn’t depend on Voxell staying in business, Forge Local runs the same engine on your own AWS account. Outstanding usage charges remain payable.

11. Modifications

We may update these Terms from time to time. Material changes will be communicated via email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law provisions.

13. Contact

Voxell AI, Inc. Email: [email protected] Web: https://voxell.ai